Batches are not processing after creating and submitting a new Batch

Product: PaperVision Capture

Last modified: September 21, 2022

Submitted: December 10, 2009

Version: R70

Article ID: PC000002

Batches are not processing after creating and submitting a new Batchmain image

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Description

When batches are not processing In the PaperVision Capture Admin console and there is a batch stuck in “Automated Processing” status. There are no event log errors in the Windows Event Viewer and there is a “SUBMIT BATCH” entry in the Maintenance Queue that is not being processed.

Summary

Check to ensure that the correct “Automated Service Schedules” have been added in your Automation Service Scheduling:

  1. Log into your PaperVision Capture Administration Console as the Global Administrator.
  2. Expand “Global  Administration” and select “System Settings”.
  3. Select “Configure Automation Service Scheduling”.
  4. Make sure that the operations of “Maintenance Queue” and “Process Batch” are scheduled. These are the minimum operations needed to process a batch.