This error may be seen in the Windows Application Event log. This article explains how to identify and resolve possible root causes.

Example of error:

Timestamp: 6/9/2009 4:44:13 PM
Message: Failure to complete operation: SUBMIT BATCH, Error BatchTimestamp - Batch time stamp.
Category: Application
EventId: 5367
Severity: Error
Machine: MY-MACHINENAME
OS Version: Microsoft Windows NT 5.2.3790 Service Pack 2
Application Domain: DSI.PVECommon.PVProcWork.exe
Process Id: 5332
Process Name: C:\Program Files\Digitech Systems\PaperVision Capture\DSI.PVECommon.PVProcWork.exe
Win32 Thread Id: 5148
Thread Name:

Users must install SQL Server and create a database before using PaperVision Capture. When attempting to create a database in SQL Server for the first time, users may encounter an error stating CREATE DATABASE permission denied in database ‘master.’ This error is caused by a lack of administrative permissions for the user.

This error can be generated by the Data Transfer Agent service when attempting to transmit batches to a PaperVision Capture Server that uses a different Windows Regional Setting than the machine transmitting the batch.

Example of error:

A common example of this issue appears when a client machine is using a Regional Setting of English (Canada) and the server is using English (United States). The root cause is the date/time format of English (United States) is MM/DD/YYYY and the English (Canada) date/time format is DD/MM/YYYY.

Application Event 100
ExceptionType:System.FormatException
Message:String was not recognized as a valid DateTime.
Data:System.Collections.ListDictionaryInternal
TargetSite:System.DateTimeParse
ApplicationDomain:DSI.DataTransferAgent.Service.exe
ProcessName:C:\ProgramFiles\DigitechSystems\PaperVisionCapture\DSI.DataTransferAgent.Service.exe