knowledge Base

PaperVision® Enterprise

Control access and increase information security using a simple, searchable Enterprise Content Management (ECM) system. Enable automation and tracking of business processes throughout the information lifecycle.

 Menu

46 articles found
When setting up WorkFlow email notifications, you are unable to get a successful test message sent from the notification setup in the “Configure System Settings” section. User receives the following error: Error: 20162 Description: 504 5.7.4 unrecognized authentication type Source: SendSMTP

A PaperVision Enterprise user creates a Document Grant that lets an outside user access a document via a web URL. Upon accessing the document, the outside user is unable to view any associated annotations on the document.

When configuring an entity’s Max. session idle time, certain values do not appear to save.

Users may receive the following error when attempting to view images from the PaperVision Enterprise web client:

On a Microsoft Windows Server 2008, in a Process Redirection setup, when attempting to scan, add a new document, or check in a document through the document viewer window, you receive an Error -28000: The Remote/Application server returned the following error information: Function AttachNewDocToProject.PVDMSystem: Error 53; File not found.


When a user browses to the PaperVision Authentication Gateway website, they may be redirected to the login screen instead of being automatically logged in. If the user then tries to enter their credentials, they will receive an Error: -28000 Unable to open request. (Source: HTTPHandlerEx.PVDM System).


When viewing documents in PaperVision Enterprise, the document viewer does not display, and instead the user recieves the message "Internet Explorer has closed this webpage to help protect your computer: A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage."

Users may receive the following error when attempting to scan in PaperVision Enterprise (or ImageSilo) using Internet Explorer 8: Error: 11 Description: Illegal operation for current Source Manager or Source state. Source: StartScan.frmTWSetup.PegasusImaging.TwainPRO.4

There have been a number of questions as to how (and why) sorting works within PaperVision Enterprise or ImageSilo. This document is intended to explain how sorts work and why. It also looks at what other options are available and why those haven’t been selected by our developers.

When using the Alter Index Value feature on a pre-defined index field, the original index value is replaced with the first value in the field value list.

46 articles found