Email documents that include .PDF attachments may display differently when viewed using the ImageSilo Document Viewer plug-in

Product: ImageSilo

Last modified: September 21, 2022

Submitted: March 3, 2014

Version: R74 & above

Article ID: IS000019

Email documents that include .PDF attachments may display differently when viewed using the ImageSilo Document Viewer plug-inmain image

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Description

When viewing an email that includes a .PDF attachment, the .PDF may display differently than it would if it were viewed in Adobe.

Summary

Prior to version R74, .PDF attachments included with an email were displayed directly in the ImageSilo document viewer.

Beginning with version R74, .PDF attachments included with email documents are not displayed in the ImageSilo document viewer.  This allows the user to view all pages of the document, but may also cause the .PDF to display differently than when the ImageSilo document viewer was rendering the .PDF.  This may only happen to a .PDF if it was attached to an email, rather than just attached as an individual document.

To view the .PDF in Adobe:

  1. While viewing the email, click the Open File in Native Application icon to open the email using the default mail client (e.g. Microsoft Outlook).
  2. From the mail client, double-click the .PDF to open it in Adobe Reader for viewing.