Error -28000 Invalid Session ID

Product: PaperVision® Enterprise

Last modified: September 21, 2022

Submitted: October 28, 2009

Version: R69.1

Article ID: PE000082

Error -28000 Invalid Session IDmain image

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Filed under:

PaperVision® Enterprise
PVE: R69.1

Description

When attempting to view documents in PaperVision you suddenly receive an error message stating: The server returned the following error information: Function LoadDocInfo.pvtLoadSessionData: Error -28000 Invalid Session ID

Summary

This error is caused by a PaperVision Global Administrator logging into the Admin Console and changing the Server-Side Encryption Key at the same time while you were logged in and viewing images in the client.

You can resolve this issue by simply logging out of the client and then logging back in to acquire a new session ID.