Firefox launches two windows when using PaperVision local web client

Product: PaperVision® Enterprise

Last modified: September 21, 2022

Submitted: February 1, 2013

Version: R71.1

Article ID: PE000176

Firefox launches two windows when using PaperVision local web clientmain image

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Description

When executing PaperVision Enterprise client from desktop, Firefox will open two windows. The window launched in the background will remain in a “Loading PaperVision…” state without ever closing. There is no impact on functionality and the screen stuck on “Loading PaperVision…” can be closed.

Summary

Steps to Resolve:

  1. Open a Firefox browser window.
  2. In the URL type the following:  about.config.  This will open the configuration page.
  3. Click the option “I’ll be careful, I promise!” (At the warning prompt), when prompted because the below steps are changing the configuration of Firefox.
  4. From the configuration page, locate the entry dom.allow_scripts_to_close_windows.
  5. Double-click this entry to change it from “False” to “True”.
  6. Close the browser and launch the client.
  7. There should no longer be two windows launched.