When logging in to the PaperVision Enterprise client, windows, icons and text appear very large

Product: PaperVision® Enterprise

Last modified: September 21, 2022

Submitted: January 14, 2013

Version: R60 and above

Article ID: PE000175

When logging in to the PaperVision Enterprise client, windows, icons and text appear very largemain image

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Description

When logging in to the PaperVision Enterprise web client, many of the windows, icons and text descriptions are very large, and some elements may not fit on the screen despite meeting the minimum screen resolution (1024x768). When checked on another workstation, everything looks normal.

Summary

This is typically due to a setting added in Windows 7 (and newer operating systems) that displays text and icons in a larger font, to make text easier to read when running a high resolution setting.

To access this setting:

  1. Right-click on the Windows Desktop
  2. Select Screen resolution from the menu that opens
  3. In the “Screen Resolution” window, select Make text and other items larger or smaller
  4. The “Display” window will open showing three settings: 100%, 125% and 150%.
  5. In order for the PaperVision Enterprise website to display as intended, the setting needs to be set to Smaller – 100% (default).
  6. Set this to 100% and click Apply. Note that unless the user logs off, the change won’t take effect.

Once the user logs back into Windows, the website should then display normally.